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Sunday, June 18 • 12:30pm - 1:05pm
Incident management for small service teams

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Red Hat's Continuous Kernel Integration (CKI) project provides CI-as-a-service to Red Hat kernel developers, kernel maintainers, and QE engineers.

These customers' perception of the CKI service quality is heavily influenced by how incidents - unplanned service interruptions or decreases in service quality - are handled.

In this talk, we will present how the CKI project detects, tracks, fixes and prevents incidents.

We will discuss
- the logging, monitoring and alerting infrastructure deployed by CKI
- the various incident workflows the CKI project tried to use in the past, and the incident workflow it uses at the moment
- the social aspects that need to be considered when implementing such a workflow

Attendees will gain an understanding of the key factors that contribute to successful incident handling. The CKI project's approach to incident management can serve as a blueprint for other small service teams.

Speakers
avatar for Michael Hofmann

Michael Hofmann

Principal Software Engineer, Red Hat
DevOpsSRE person and CKI tech lead working on integrating CI into the kernel development workflow



Sunday June 18, 2023 12:30pm - 1:05pm CEST
E104 | Talks